Filing a Claim

Dear customers, we understand your worries and highly appreciate your contact with our team to file a claim in case you have one. To file a claim, please email us with:

• Your name and transaction reference with description of disputes.
• You may also call us to file or check status.
• Note: Claim resolutions take 24 to 48 hours.

Avoiding Disputes

We take all measures required to ensure that any inconveniences are resolved in a timely manner.

In case a claim has been filed by a customer we would ensure that it is resolved within 48 hours.

Detecting Fraud and Preventing Fraudulent Transactions

We have implemented extreme measures to detect and prevent fraud. Our built-in risk analysis brings suspicious orders to our attention for further investigation. Steps we take include:

1. Verifying IP address
2. Calling the phone number on the order
3. Verify billing and shipping address for the payment method used
4. Investigate on AVS (Address verification) or CVV verification failures
5. Special attention to high value orders